Recently the Competition and Markets Authority (CMA) have carried out an in-depth market investigation into the funeral sector.
The CMA’s market investigation identified a number of concerns. One of the key concerns was that prices for similar services differed considerably between funeral directors and the way that information was provided made it hard for families to compare prices and choose the right combination of services.
As a result of this investigation, the CMA has ordered all the funeral sector to take steps to make it easier for families to arrange a funeral that meets their needs and budget.
All funeral firms have 3 months to review, adapt and implement changes that follow the new rules which have been set out in the document “CMA action makes funeral prices clear for grieving families” which was published to GOV.UK
This document outlines changes which all firms are legally obliged to follow.
So what is changes are being made to the funeral sector?
All firms are now legally obliged to display a standardised price list in the window of their premises and on their website. These documents must show the headline price of a funeral, the price of the individual items comprising the funeral and the price of certain additional products and services.