IT Manager

Location: Doncaster
Salary: TBA
Hours: 8.45am – 5pm – Monday to Friday. Occasional additional working may be required.
Reporting to: Partners

About the Role

We are looking for an experienced and hands-on IT Manager to take responsibility for the day-to-day IT operations of the firm, ensuring our people have reliable, secure and effective technology to support their work.

This is a varied role that combines hands-on IT support, systems administration, case management system ownership and project delivery. The successful candidate will be comfortable resolving day-to-day technical issues while also taking ownership of longer-term improvements to our IT systems and processes. Our staff work in the office and remotely, so you will be required to deal with issues remotely too.

A key part of the role will be the management and development of Proclaim, our case management system, including supporting users, troubleshooting issues, improving workflows and working with the business to get the most from the system.

The role will also take responsibility for delivering IT projects from initial requirements through to implementation, working with internal stakeholders and external suppliers where required.

Key Responsibilities

Day-to-Day IT Support

• Provide hands-on IT support to all staff across the firm.
• Diagnose and resolve hardware, software, network and user issues.
• Manage user accounts, permissions, devices and access to systems.
• Support Microsoft 365, Windows, email, printers, telephony and other core IT services.
• Manage onboarding and offboarding of employees, ensuring equipment and access are provided or removed appropriately.
• Monitor IT issues and requests, prioritising and resolving them efficiently.
• Liaise with external IT suppliers and service providers where appropriate.
• Maintain IT documentation, processes and asset records.
• Ensure staff receive appropriate support and guidance in using IT systems.

Proclaim / Case Management System

• Take ownership of the firm’s Proclaim case management system.
• Provide first-line support and troubleshooting for Proclaim users.
• Work with fee earners and support teams to understand requirements and improve the system.
• Maintain and develop workflows, templates, forms, documents, tasks and other Proclaim functionality.
• Identify opportunities to automate processes and improve efficiency.
• Assist with reporting, data management and system configuration.
• Manage system changes, upgrades and testing.
• Liaise with Proclaim support and external specialists when required.
• Ensure changes to the system are properly tested and documented.
• Help train users and promote effective use of Proclaim across the firm.

IT Projects

• Lead and deliver IT projects from initial requirements through to implementation.
• Work with partners, managers and staff to understand business requirements.
• Produce project plans, timelines and implementation plans.
• Coordinate internal resources and external suppliers.
• Manage project risks, issues and budgets where applicable.
• Test and implement new systems and technologies.
• Manage user communications, training and adoption.
• Review completed projects to ensure they have delivered the intended benefits.

Projects may include areas such as case management systems, Microsoft 365, cybersecurity, hardware refreshes, cloud services, telephony, document management, system integrations and office technology.

Security & Compliance

• Help maintain a secure and resilient IT environment.
• Manage user access and permissions appropriately.
• Support cybersecurity policies and best practice across the firm.
• Monitor and address potential security issues.
• Assist with backups, disaster recovery and business continuity arrangements.
• Keep up to date with relevant technology, security and regulatory requirements affecting the firm’s IT environment.
• Promote good security practices among staff, including password management, phishing awareness and appropriate handling of client information.

About You

We are looking for someone who is hands-on, organised and commercially minded, with the ability to move comfortably between resolving a user’s IT problem and managing a larger technology project.

You will ideally have:

• Previous experience in an IT support, IT management or similar role.
• Experience working in a professional services environment; experience within a law firm would be advantageous.
• Strong experience supporting Microsoft 365 and Windows environments.
• Good knowledge of networking, hardware, software and general IT infrastructure.
• Experience managing or supporting a case management system, ideally Proclaim.
• Experience configuring, developing or improving Proclaim would be highly desirable.
• Strong troubleshooting and problem-solving skills.
• Experience managing IT projects and implementing new technology.
• Experience working with third-party IT suppliers and software providers.
• A good understanding of cybersecurity and IT best practice.
• Excellent communication skills and the ability to explain technical issues to non-technical users.
• The ability to prioritise competing demands and work independently.

Personal Qualities

The successful candidate will be:

• Hands-on – willing to get involved and resolve issues rather than simply delegate them.
• Proactive – able to identify improvements before they become problems.
• User-focused – understands that IT exists to support the firm’s people and clients.
• Organised – capable of managing day-to-day support alongside longer-term projects.
• Practical – able to balance ideal technical solutions with the firm’s budget and business requirements.
• Approachable – able to build good relationships with staff at all levels.
• Security-conscious – understands the importance of protecting confidential client and firm information.
• Project-minded – able to take ownership of projects and see them through to completion.

What We Offer

• A varied and influential role within a growing law firm.
• The opportunity to take ownership of the firm’s IT environment.
• Significant involvement in the development of Proclaim and business processes.
• The opportunity to lead and deliver technology projects.
• Salary / benefits / pension / annual leave
• Westfield

How to Apply

If you are an experienced IT professional who enjoys being hands-on, solving problems and improving the way a business uses technology, we would like to hear from you.

Please send your CV and a covering letter to Roy Sharp at roy@taylorbracewell.co.uk .